Let me explain why the serial number matters. Think of it as your device’s fingerprint—unique and important. When you need help with warranty claims, customer support will ask for this code to confirm the exact model and production details. So, knowing where to find the serial number on your August smart lock or keypad saves you time and frustration later. Plus, it’s good to have it on hand when you’re doing troubleshooting, syncing a new device, or resetting one to factory settings.
Understanding August Smart Home Devices and Their Serial Numbers
August smart home devices include smart locks, keypads, doorbell cameras, and sensors that help make your home safer and easier to manage. Each device has a unique serial number, which is basically its ID number in the world of August products. This number helps the manufacturer track your specific device, so they can provide the right updates, support, and warranty coverage.
Here’s the thing: August devices don’t all hide their serial numbers in the same spot. Depending on the model—say, an August Smart Lock Pro versus a simple August Wi-Fi Smart Lock—the position and format of the serial number differ. This can be confusing if you’re trying to find it quickly. So, it pays to know exactly where to look for your particular device to avoid unnecessary frustration.
For warranty purposes, manufacturers like August rely heavily on these serial numbers to verify purchase dates and confirm authentic products. If you ever run into trouble—like your smart lock losing sync or needing a reset—the serial number is your golden ticket when contacting support.
Where To Locate the Serial Number on August Smart Locks
The most common August smart device is their smart lock, which replaces or enhances your existing door lock with remote control and monitoring features. Looking for the serial number here? It’s a bit like peeling back layers, but it’s straightforward once you know the trick.
On the August Smart Lock (3rd Gen and Pro models): The serial number is usually found on the back of the device, hidden under the lock’s battery cover. You’ll want to twist or slide off the battery cover to reveal it. The code will typically start with “SN” or just be a string of numbers and letters printed clearly on a label.
If you’re having trouble removing the battery cover, don’t force it. The cover is designed to snap off gently or twist in a specific way to avoid damage. Once the cover is off, look carefully—you might even need a flashlight or magnifier if the print is tiny.
On older models: The serial number might be inside the lock casing or on the original packaging if you still have it. Sometimes it can also be found on the paperwork that came with your device, like a warranty card or user manual.
Finding Serial Numbers on August Smart Keypads and Accessories
For those using August’s smart keypads or additional accessories like sensors and doorbell cameras, the serial number location varies a little but follows the same concept: it’s hidden yet accessible.
Smart Keypads: Usually, the serial number is on the back or underside of the keypad. You might have to gently remove it from its wall mount or open a small panel to see the sticker. The code will be labeled clearly as “Serial Number” or “SN.”
Doorbell Cameras and Sensors: These often have their serial numbers on a label at the back or underneath the device. For doorbell cameras, sometimes the serial number is visible only after removing the device from its mounting plate. Sensors typically have a small sticker on the battery cover or casing.
Here’s a quick tip: if you’re syncing or pairing devices, opening the August app sometimes shows the serial number in the device details section. This can save you from physical hunting, especially if the device is already set up.
How To Use the August App to Locate Your Device Serial Number
If you’re the type who prefers the digital route (and honestly, who isn’t these days?), the August app is your friend when it comes to finding the serial number. Once your device is paired and connected to your phone, the app stores all sorts of useful information—including that tricky serial number.
Step-by-step to find it in the app:
- Open the August app on your smartphone.
- Select the device you want to check (for example, your smart lock or keypad).
- Go to the device’s settings or info page.
- Look for a section labeled “Device Details,” “About,” or “Information.”
- You’ll see the serial number listed among other specs like firmware version or battery status.
This method is super handy, especially if you can’t access the lock physically—like when you’re away from home or the lock is mounted high up on a door.
Why Knowing Your Serial Number Helps With Warranty and Troubleshooting
You might wonder, “Why bother finding this complicated serial number at all?” Here’s the thing: having your serial number ready makes warranty claims a breeze. When your August device acts up—maybe it won’t sync with your phone, the battery keeps dying, or the remote features freeze—you’ll want to reach out to August support.
They’ll ask for the serial number right away. Without it, they can’t verify your device model or check your warranty status. That delays service and frustrates everyone.
Plus, if you ever need to reset your device or pair a new remote, the serial number can come in handy for looking up user guides or troubleshooting steps tailored just for your device’s version. It’s like having the cheat code to fix things faster.
Tips for Keeping Your August Device Serial Numbers Safe and Accessible
Once you’ve found your serial number, the obvious next question: how do you keep track of it? Honestly, slipping it in a forgotten drawer or storing it only in the device risks losing it when you need it most.
Here are some simple ideas to stay organized:
- Write it down: Jot your serial number on a sticky note and keep it near your home’s important documents.
- Take a photo: Snap a clear picture of the serial number with your phone and save it in a dedicated folder.
- Use the app: Since the August app shows the serial number, screenshot the device info screen for quick reference.
- Keep packaging: If you still have the original box or paperwork, store it safely—it usually contains the serial number.
Honestly, a little prep like this saves a ton of hassle down the road.
What To Do If You Can’t Find the Serial Number
Sometimes, no matter how hard you look, the serial number seems to have vanished into thin air. It might be faded, scratched, or the label peeled off. What then?
First, don’t panic. Try a few of these tricks:
- Check the August app: If your device is connected, the app remains your best bet.
- Look on original receipts or emails: If you bought the device online or from a store, your purchase confirmation often includes the serial number.
- Contact August Support: They might be able to help identify your device using other info like your account or purchase history.
- Inspect the device carefully: Use a flashlight or magnifying glass to spot faint or hidden numbers.
If all else fails, and you need warranty service, having your purchase receipt and proof of ownership can sometimes substitute when the serial number is missing. Still, it’s best to keep that code safe from the start.
Wrapping It Up: Finding and Using Your August Serial Number With Ease
Finding the serial number on your August smart home device might feel like a small chore, but honestly, it’s a key step that pays off in the long run. Whether you’re unlocking warranty coverage, troubleshooting a stubborn lock, or syncing a new remote, knowing where this little code hides saves time and headache.
Remember to check the battery cover or back of the device, peek inside the app, or review your original packaging. Keep that number handy and safe—think of it as your device’s name tag that helps you get the support you need.
Next time your August smart lock or accessory needs a little attention, you’ll be ready. No need for a scavenger hunt or extra calls. Just a quick peek, a bit of info, and problem solved. That’s smart living made simple.
